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  1. Empires & Puzzles Support
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Known Issues

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  • [SOLVED] Atlantis Rises event did not give double Recruits - November 21st 7:00 (UTC+0) to 10:00 (UTC +0)
  • [SOLVED] Gameplay Interruption 19 Nov, 2019 11:29 - 11:40 UTC
  • [SOLVED] Gameplay Interruption 31 Oct, 2019 13:54 - 14:42 (UTC+0)
  • [SOLVED] Game Crashes with Error Message when Attempting to Play Season 2 Levels (v24)
  • [SOLVED] Gameplay Interruption September 24, 2019 07:20 to 07:23 (UTC+0)
  • [KNOWN ISSUE] Shop Will Not Load, unable to make purchases (Android)
  • [SOLVED] Gameplay Interruption September 6, 2019 17:22-17:26 (UTC+0)
  • [SOLVED] Missing In-App Description of "Share the Gems" Offer (18 Jul)
  • Maintenance Break (17 June, 2019)
  • [SOLVED] Challenge Event Battles Resulting in Connection Error (June 13)
  • [SOLVED] Issues with connection in war for V22 (June 12, 2019)
  • Interruption of Gameplay on May 13 at 12.55 UTC
  • [SOLVED] Friend Invites - Invitations Not Recognized (Version 21)
  • Interruption of Gameplay on May 8 at 23.00 UTC
  • [SOLVED] Unable to connect to the game (Apr 26, 2019 7-8 PM GMT+0)
  • [SOLVED] Raid Tournaments / Bloody Battle: Atomos and Hero Talents Healing/Reving Enabled
  • [KNOWN ISSUE] Mystic Vision Freezing (Android, v20.1.3)
  • [SOLVED] Mystic Vision Freezing (Android, v20.1.2)
  • [SOLVED] Event Teams not Showing in The Guardians of Teltoc Leaderboard
  • [SOLVED] Incorrect Scores Shown on the Raid Tournament Leaderboard
  • [SOLVED] Alliance War Cancelled. Cannot login/issues with Alliance War (10 April 2019)
  • [SOLVED] Missing Titan/War Loot Popup (Version 20)
  • [SOLVED] Raid Tournament Defense Grade Low Due to Not Being Attacked
  • [KNOWN ISSUE] Missing Text/Images on Android Devices (Version 20)
  • [SOLVED] Cannot Connect via Mobile Data (U.S. Specific) on Certain Android Devices
  • [SOLVED] Featured Alliance Messages Not Displayed (Version 20)
  • [SOLVED] Reduced Loot Tier for Rare Titans - Wrong Tooltip (07 Mar 2019)
  • [SOLVED] Gameplay Interruption (March 3, 2019 21:59-22:14 GMT+0)
  • [SOLVED] Notification Badge Doesn't Clear for the Shop (v19.1.0)
  • [SOLVED] Unable to connect to the game (Feb 18, starting at 00.00 GMT +0)
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