Billing & Purchases

In-App Purchase Problems

• I can't make a purchase! (Android)
• I can't make a purchase! (Apple iOS)
• Problems with purchases (Android)
• Problems with purchases (Apple iOS)

In-App Purchases Help

• I didn't get my order!
• Where do I find my purchase history/receipts?
• Money was charged but receipt for purchase is zero!
• I didn't get my gems!
• I purchased a featured pack and didn't get all of the items!
• I didn't get the additional xx% with my gem purchase

In-App Purchases Info

• What happens if I ask for refund for valid purchases?
• What happens if I buy gems from a third-party gem seller?
• Refund Policy
• Accepted Payment Methods for In-App Purchases
• I made a purchase/used gems by accident! Can I get it back?
• How do I get a certain in-game offer?