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  1. Empires & Puzzles Support
  2. Technical Help

Technical Help

Update Issues

  • I can't update my game! (Apple iOS)
  • I can't update my game! (Android)
  • When a New Update is Released
  • Why can't I view profiles of some players and/or Raid them after the update?

Performance

  • I think I found a bug in the game!
  • What are the device requirements for iOS?
  • What are the device requirements for Android?
  • I Can't Access Mystic Vision!
  • My game crashes!
  • My device is malfunctioning and I cannot play the game!

Connectivity

  • Troubleshooting Connectivity Issues
  • Chat keeps loading (I cannot access the chat)!
  • Can I play Empires & Puzzles offline?
  • What does the connection symbol appearing on the screen mean?
Empires & Puzzles Support
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