Submit a request
Empires & Puzzles Support
I can't update my game! (Apple iOS)
I can't update my game! (Android)
When a New Update is Released
Why can't I view profiles of some players and/or Raid them after the update?
How To Submit A Bug Report
What are the device requirements for iOS?
What are the device requirements for Android?
I Can't Access Mystic Vision!
My game crashes!
My device is malfunctioning and I cannot play the game!
Troubleshooting Connectivity Issues
Chat keeps loading (I cannot access the chat)!
Can I play Empires & Puzzles offline?
What does the connection symbol appearing on the screen mean?