Technical Help

Update Issues

• I can't update my game! (Apple iOS)
• I can't update my game! (Android)
• When a New Update is Released
• Why can't I view profiles of some players and/or Raid them after the update?

Performance

• How To Submit A Bug Report
• What are the device requirements for iOS?
• What are the device requirements for Android?
• I Can't Access Mystic Vision!
• My game crashes!
• My device is malfunctioning and I cannot play the game!

Connectivity

• Troubleshooting Connectivity Issues
• Chat keeps loading (I cannot access the chat)!
• Can I play Empires & Puzzles offline?
• What does the connection symbol appearing on the screen mean?