EDIT (19 Feb): On Sunday, Midnight GMT+0, an unfortunate scheduling bug brought the game servers down for a duration of one and a half hours. Despite our rigorous stand-by procedures, finding the root cause of the problem took time, but the problem was eventually fixed. We are continuously working to improve both our automated testing and our technical processes to prevent similar incidents from happening again in the future.
On Monday, February 18, starting at 00.00 GMT+0 players who were logged into the game experienced an interruption to their gameplay. The issue lasted approximately 90 minutes, after which the players were able to log back in.
The issue is now resolved. If you are still experiencing problems, please submit a new support request!
We are investigating the cause of the issue here. Thank you for your patience and our apologies for the inconvenience caused by this!