Unfortunately, we are unable to offer assistance on issues caused by device or other hardware malfunctioning.
To play Empires & Puzzles, your device must have at least the minimum device requirements. However, we cannot assure that even with these minimum specifications your device will be able to run the game. Due to the multitude of devices on the market, not all devices are designed for gaming.
If you are experiencing issues with your gaming device, please contact your device manufacturer as soon as possible.
You can view our device Requirements here: