EDIT (31 May 13:54 GMT+0): We are going to make sure this bug is fixed before the next Alliance War. We've sent an in-game message to all the players eligible for Alliance Wars. The message includes a small donation as an apology. You can read the full developer response on our Community Forum here.
We are aware that some players are currently experiencing an issue where victorious Alliance War battle ends up with 0 points and the opposing team being still alive.
We have now deployed a fix for the issue. Should you face any similar issues Please let us know by sending in a Support Ticket
When sending in a support ticket, please give us as much information as possible.
How do I contact Customer Support?