We answer all player support requests as quickly as we can. It's possible we simply haven't gotten to yours yet. Please expect two business days for your request to be processed. To ensure the most efficient customer support, please include all relevant details as well as double-checking the information you have provided is correct.
It’s also possible that we've replied but the email was sent to the Junk or Spam folder of your inbox.
Should I submit another request?
No, if you're waiting for a response, please don't send in additional support requests. This will slow down support times and can cause confusion when understanding your request.
If you need to add more information to a request that you already sent, please reply to the confirmation email that you received instead of submitting a new support request.
Please note, any support request containing abusive or offensive language are not read and automatically closed.
For more information about submitting a support request here: