We kindly ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping Menu, then Options and selecting Support tab. Contacting us this way helps us to serve you better and solve your request faster.
Should you be unable to contact us through the game, the Submit a New Request link is visible after each FAQ article and on top of the support page (on mobile devices, please tap the icon with three (3) vertical lines). When sending us a new ticket this way, the system will automatically include details of your account and device, necessary for fast and efficient support service.
Please note - For the time being, we offer support only in English. Should you have problems understanding our replies, please take advantage of online translation services such as Google translate: https://translate.google.com/.
You can translate a whole website with this tool, by typing the web address on the box on the left and selecting the language you wish to translate it to. If you are using Google Chrome, you can also add Google Translate as an extension for easy access. Please also note that you don't need to translate your messages for us. You can always write us in your preferred language.
When contacting us, please share as much information as possible. Especially important is knowing when the issue happened (date, time + time zone). Due to the amount of events that the players perform in our game on a daily basis, this information will help us locate the issue in our logs faster. We also recommend describing the issue in more detail and if possible, by also attaching a screenshot related to the problem.