If you have made an in-game purchase and the items have not appeared, don't panic, sometimes purchases can take awhile to process. When that happens, you may want to restart the game to enable a fresh connection to the server. There is no need to purchase the item again.
Before you submit a support ticket, please locate the purchase receipt and add it to your request, along with the details of the purchase (in-game purchase made, time and date etc.). For Android users, please include the GPA code.
You can find more information about your purchase receipts here: https://smallgiant.zendesk.com/hc/en-us/articles/115003459229-Where-do-I-find-my-purchase-history-receipts-