Starting from our v1.9.7 update, we ask all players to use the in-game Support button when submitting a new support request. You can find the Support button by tapping Menu, then Options and selecting Support tab.
The Submit a New Request link is visible after each FAQ article and on top of the support page (on mobile devices, please tap the icon with three (3) horizontal lines). When sending us a new ticket this way, the system will automatically include details of your account and device, which help us to serve you better and solve your request faster.
Additionally, you can register a support account which allows you to review your requests and/or create a new request through the Support & FAQ page.