As Empires & Puzzles is an online multiplayer game, it's essential that you are connected to a reliable network and your device signal is strong.
Please try the following troubleshooting tips:
- Restart your router (Turn off power then unplug. Plug back in, turn on power and try reconnecting)
- Move your router. Depending on your router's range, objects like thick walls can interfere with the signal.
- If you are using a wireless connection, check your router configuration and make sure the port 8443 is open.
- Contact your service provider for further information.
- Try another internet connection. We recommend playing over wireless (wifi) connection.
Please note, Small Giant unfortunately cannot offer compensation for problems related to connectivity.
We hope these will help and good luck in the battles!