If you have made an in-game purchase and the items have not appeared, don't panic, sometimes purchases take a while to process and do not get delivered immediately.
If this happens, you may want to restart the game to enable a fresh connection to the server. There is no need to try purchasing the same item again - it should arrive soon!
iOS:
If you still haven’t received a purchase made more than 24 hours ago, please contact iTunes support. All payments made toward the game are processed by Apple. You can reach them right here: https://support.apple.com/country-selector/itunes
Android:
If your purchase was made through Google, and you haven’t received your order after more than 24 hours, please contact us by submitting a request with a copy or a screenshot of your order receipt. The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible on the screenshot.
Here you can find how to review your purchase history.
When contacting us, please make sure you also provide your game account identifier; You can find it by first tapping Menu, then Options and finally About. It's the string starting with a #-sign in the top left corner of the screen.
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